As a valued Joyent customer, we are committed to providing you with service impacting information as early as possible. We wanted to alert you to the fact that from 11/1/2013 to 11/15/2013, Joyent will be initiating a service-wide maintenance where we will be updating the underlying software used to power the Joyent Cloud.
During this time, Joyent will be updating the Platform Image, which is the host operating system run on each physical compute node. Each server will need to go through a reboot cycle to update the Platform Image, which will take approximately 15 minutes for each physical server. Virtual machines residing on the physical server will be unavailable during this time.
Joyent will be conducting this maintenance in an incremental and progressive fashion, to limit the impact that the unavailability of any particular server would have on the customer application. If you have any questions about your service or this maintenance, please contact Joyent Support by emailing email@example.com or your dedicated account team.